TY - GEN
T1 - Digital Government Management Model for the Modernization of Electronic Services in a Municipality. Peru Case
AU - Rojas Palacios, Luis Eden
AU - Arbulú Pérez Vargas, Carmen Graciela
AU - Reyes Perez, Moises David
AU - Espino Carrasco, Danicsa Karina
AU - Facho Cornejo, Jhoselit Lisset
AU - Dávila Valdera, Luis Jhonny
AU - Espino Carrasco, Madeleine
AU - Alvites Gasco, Ana Maria
AU - Díaz Lazarte, Jefferson Walter
N1 - Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2023/1/1
Y1 - 2023/1/1
N2 - For which the general objective is: Propose a digital government management model for the modernization of electronic services in a district municipality of Chiclayo; To achieve this objective, it is necessary to develop the specific objectives a) Identify the level of modernization of electronic services in a district municipality of Chiclayo, through the use of a questionnaire; b) develop the methodological and theoretical foundation that supports the digital government management proposal for the modernization of electronic services in a district municipality of Chiclayo; c) design a digital government management model for the modernization of electronic services in a district municipality of Chiclayo; In such a way that the formulated working hypothesis is: If a digital government management model is designed and implemented, then the electronic services of a district municipality of Chiclayo would be modernized by the year 2022. In the results: The level of modernization of electronic services in a district municipality of Chiclayo was determined, according to the opinion of internal and external users, finding that the majority homogeneously distribute their responses of level of satisfaction in low satisfaction in the first place, followed by medium satisfaction, with a small proportion having a high level of satisfaction.
AB - For which the general objective is: Propose a digital government management model for the modernization of electronic services in a district municipality of Chiclayo; To achieve this objective, it is necessary to develop the specific objectives a) Identify the level of modernization of electronic services in a district municipality of Chiclayo, through the use of a questionnaire; b) develop the methodological and theoretical foundation that supports the digital government management proposal for the modernization of electronic services in a district municipality of Chiclayo; c) design a digital government management model for the modernization of electronic services in a district municipality of Chiclayo; In such a way that the formulated working hypothesis is: If a digital government management model is designed and implemented, then the electronic services of a district municipality of Chiclayo would be modernized by the year 2022. In the results: The level of modernization of electronic services in a district municipality of Chiclayo was determined, according to the opinion of internal and external users, finding that the majority homogeneously distribute their responses of level of satisfaction in low satisfaction in the first place, followed by medium satisfaction, with a small proportion having a high level of satisfaction.
KW - Digital government
KW - digital model
KW - modernization of electronic services
UR - https://www.scopus.com/pages/publications/85169437275
U2 - 10.1007/978-3-031-36001-5_33
DO - 10.1007/978-3-031-36001-5_33
M3 - Conference contribution
AN - SCOPUS:85169437275
SN - 9783031360008
T3 - Communications in Computer and Information Science
SP - 254
EP - 261
BT - HCI International 2023 Posters - 25th International Conference on Human-Computer Interaction, HCII 2023, Proceedings
A2 - Stephanidis, Constantine
A2 - Antona, Margherita
A2 - Ntoa, Stavroula
A2 - Salvendy, Gavriel
PB - Springer Science and Business Media Deutschland GmbH
T2 - 25th International Conference on Human-Computer Interaction, HCII 2023
Y2 - 23 July 2023 through 28 July 2023
ER -