Effects of the lack of an engineering vision in municipal public management: a view from the sustainable development goals

This scientific article reflects on the problems related to the municipal attention in 17 municipalities located in 3 regions of Peru, To reflect ethically on the categories investigated in the fulfillment of the Sustainable Development Goals [SDGs], caused by the absence conceptualization of processes and systems with engineering vision in municipal management. This country has developed a path of deterioration in the public function, evidenced in the denunciations to the governors, presidential vacancies, resignations and scandals due to corruption. Our participants were chosen by convenience in the framework of a course on quality of care, the participants came from the regions: Piura Region; districts Huarmaca, Paita, Sullana, Catacaos, Chulucanas, El alto; in the Lambayeque Region districts Chiclayo, José Leonardo Ortiz, Pomalca, Pimentel and in the Lima Region, districts El Callao, Villa El Salvador, San Juan de Lurigancho, San Borja, Ate, El Rímac. The research was observational, the occasions on which the study variable was measured were unique, with a phenomenological design of empirical type, since it sought to describe and understand the experiences of the citizens with regard to the attention of the users of their municipality and sought to answer the following question: What problems are noticed as a consequence of the absence of engineering vision in the attention to the users of the municipality of your town? With the application of artificial intelligence we were able to summarize the following: "The annex collects the opinions of different districts in Peru on the poor service and attention provided by municipalities, the complaints and problems mentioned include delays in administrative processes, cumbersome procedures, poor treatment by workers, lack of infrastructure, poor condition of streets and parks, insufficient waste management, bureaucratic obstacles, lack of technology and deficiencies in public health and public services. The aforementioned problems have led to an increase in crime, a decline in tourism and general dissatisfaction among citizens." Processing in Atlas Ti dated Noviembre 16, 2023. In relation to the results we see that there is a gap of attention that causes a deteriorated perception of the municipality as an institution of public services, building an image of insufficiency, even more so when it comes to accountability of compliance with the commitments assumed as humanity, in relation to the Sustainable Development Goals, since these are seen from afar not being fulfilled, therefore; social equity, fair distribution of economic goods and care for the environment go unnoticed in these functions. Hence, it is important to print a logic of change and make the municipal government a more sustainable and satisfactory work that guarantees the welfare state and its legitimacy.