@article{ebfd844e9ec646999be370c99822e4c5,
title = "El Modelo Servperf Como Herramienta De Evaluacion De La Calidad De Servicio En Una Empresa",
keywords = "Customer, Decision, Sale, Service, Servperf",
author = "\{Ramos Farro{\~n}an\}, \{Emma Ver{\'o}nica\} and \{Mogoll{\'o}n Garc{\'i}a\}, \{Francisco Segundo\} and \{Santur Manuel\}, Lisseth and \{Cherre Mor{\'a}n\}, Isabel",
note = "Publisher Copyright: {\textcopyright} 2020, University of Cienfuegos, Carlos Rafael Rodriguez. All rights reserved.",
year = "2020",
month = jan,
day = "1",
language = "Espa{\~n}ol",
volume = "12",
pages = "417--423",
journal = "Universidad y Sociedad",
issn = "2415-2897",
publisher = "University of Cienfuegos, Carlos Rafael Rodriguez",
number = "2",
}