TY - CHAP
T1 - Exploring CSFs for Application of Six Sigma Programs
T2 - An Empirical Evidence from Small-Scale Industries (SSIs)
AU - Murugesan, T. K.
AU - Jaheer Mukthar, K. P.
AU - Raju, V.
AU - Cruz-Castillo, Nelson
AU - Rodríguez, Rolando Remigio Sáenz
AU - Uribe-Pomachagua, Lilia
N1 - Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2023/1/1
Y1 - 2023/1/1
N2 - The nitty-gritty of this empirical study is to explore an exclusive critical success factors (CSFs) for effective application of Six Sigma programs in small-scale industries (SSIs). This pragmatic study was exclusively conducted to ascertain substantial benefits and stumbling blocks toward the application of Six Sigma programs. The study data were effectively collected from the structured interview schedule administered among 110 SSIs. Out of 110 interview schedules, 60 interview schedules were obtained from the plant managers of the small-scale industries. The outcome of this research has clearly shown that the factors found to be critical for successful application of Six Sigma programs by the sample respondents are continuous process improvement, employee involvement, linking Six Sigma to employees, training and education, and the customer focus. More prominently, this present study also indicated that the substantial benefits which encourage SSIs to embrace Six Sigma programs are in the positive side, and the stumbling obstacles which impede the effective implementations of the Six Sigma programs are in the negative side.
AB - The nitty-gritty of this empirical study is to explore an exclusive critical success factors (CSFs) for effective application of Six Sigma programs in small-scale industries (SSIs). This pragmatic study was exclusively conducted to ascertain substantial benefits and stumbling blocks toward the application of Six Sigma programs. The study data were effectively collected from the structured interview schedule administered among 110 SSIs. Out of 110 interview schedules, 60 interview schedules were obtained from the plant managers of the small-scale industries. The outcome of this research has clearly shown that the factors found to be critical for successful application of Six Sigma programs by the sample respondents are continuous process improvement, employee involvement, linking Six Sigma to employees, training and education, and the customer focus. More prominently, this present study also indicated that the substantial benefits which encourage SSIs to embrace Six Sigma programs are in the positive side, and the stumbling obstacles which impede the effective implementations of the Six Sigma programs are in the negative side.
KW - Critical performance matrices
KW - Critical success factors (CSFs)
KW - Six Sigma certification (SSC)
KW - Six Sigma methodology (SSM)
KW - Small-scale industries (SSIs)
UR - https://www.scopus.com/pages/publications/85167884323
U2 - 10.1007/978-3-031-27860-0_51
DO - 10.1007/978-3-031-27860-0_51
M3 - Chapter
AN - SCOPUS:85167884323
T3 - Contributions to Management Science
SP - 551
EP - 562
BT - Contributions to Management Science
PB - Springer Science and Business Media Deutschland GmbH
ER -