Intelligent system in micro and small business sales management: A systematic review

Chumpitaz Caycho Hugo Eladio; Ericka Nelly Espinoza Gamboa; Manuel Alberto Espinoza-Cruz

doi:10.18687/LACCEI2022.1.1.287

Intelligent system in micro and small business sales management: A systematic review

Chumpitaz Caycho Hugo Eladio
, Ericka Nelly Espinoza Gamboa
, Manuel Alberto Espinoza-Cruz

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

The study aimed to know how the smart store system improves the sales management of micro and small enterprises between 2016 and 2021. It used an adaptation of the Prisma methodology, which poses a system for evaluating the systematic review of scientific literature on its relationship with the objective and the research question. The databases used were ScienceDirect, Scielo, Scopus and Ebsco. A total of 106 scientific articles were found; and after applying the selection criteria, 40 original studies were obtained. It is concluded that intelligent systems were implemented and developed with the aim of improving sales management, through the new shopping experience allowing an important advantage for customers. It is necessary to point out that in the reviewed studies expose the effectiveness of communication, achieving that these businesses each time improve their products; and thus try to satisfy the needs of current and potential consumers. Therefore, in the research reviewed, it has been found that these systems implemented in micro and small businesses allow reducing costs in the management and online sales processes.

Original language	English
Title of host publication	20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology
Subtitle of host publication	"Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022
Editors	Maria M. Larrondo Petrie, Jose Texier, Andrea Pena, Jose Angel Sanchez Viloria
Publisher	Latin American and Caribbean Consortium of Engineering Institutions
ISBN (Electronic)	9786289520705
DOIs	https://doi.org/10.18687/LACCEI2022.1.1.287
State	Published - 1 Jan 2022
Externally published	Yes
Event	20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022 - Boca Raton, United States Duration: 18 Jul 2022 → 22 Jul 2022

Publication series

Name	Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
Volume	2022-July
ISSN (Electronic)	2414-6390

Conference

Conference	20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022
Country/Territory	United States
City	Boca Raton
Period	18/07/22 → 22/07/22

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 8 Decent Work and Economic Growth
SDG 9 Industry, Innovation, and Infrastructure

Access to Document

10.18687/LACCEI2022.1.1.287

Cite this

Hugo Eladio, C. C., Espinoza Gamboa, E. N., & Espinoza-Cruz, M. A. (2022). Intelligent system in micro and small business sales management: A systematic review. In M. M. Larrondo Petrie, J. Texier, A. Pena, & J. A. S. Viloria (Eds.), 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022 (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology; Vol. 2022-July). Latin American and Caribbean Consortium of Engineering Institutions. https://doi.org/10.18687/LACCEI2022.1.1.287

Hugo Eladio, Chumpitaz Caycho ; Espinoza Gamboa, Ericka Nelly ; Espinoza-Cruz, Manuel Alberto. / Intelligent system in micro and small business sales management : A systematic review. 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. editor / Maria M. Larrondo Petrie ; Jose Texier ; Andrea Pena ; Jose Angel Sanchez Viloria. Latin American and Caribbean Consortium of Engineering Institutions, 2022. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology).

@inproceedings{8ad044ffbd874a30884638c35e64c624,

title = "Intelligent system in micro and small business sales management: A systematic review",

abstract = "The study aimed to know how the smart store system improves the sales management of micro and small enterprises between 2016 and 2021. It used an adaptation of the Prisma methodology, which poses a system for evaluating the systematic review of scientific literature on its relationship with the objective and the research question. The databases used were ScienceDirect, Scielo, Scopus and Ebsco. A total of 106 scientific articles were found; and after applying the selection criteria, 40 original studies were obtained. It is concluded that intelligent systems were implemented and developed with the aim of improving sales management, through the new shopping experience allowing an important advantage for customers. It is necessary to point out that in the reviewed studies expose the effectiveness of communication, achieving that these businesses each time improve their products; and thus try to satisfy the needs of current and potential consumers. Therefore, in the research reviewed, it has been found that these systems implemented in micro and small businesses allow reducing costs in the management and online sales processes.",

keywords = "Sales, company, customer, platform",

author = "\{Hugo Eladio\}, \{Chumpitaz Caycho\} and \{Espinoza Gamboa\}, \{Ericka Nelly\} and Espinoza-Cruz, \{Manuel Alberto\}",

note = "Publisher Copyright: {\textcopyright} 2022 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.; 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022 ; Conference date: 18-07-2022 Through 22-07-2022",

year = "2022",

month = jan,

day = "1",

doi = "10.18687/LACCEI2022.1.1.287",

language = "English",

series = "Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology",

publisher = "Latin American and Caribbean Consortium of Engineering Institutions",

editor = "\{Larrondo Petrie\}, \{Maria M.\} and Jose Texier and Andrea Pena and Viloria, \{Jose Angel Sanchez\}",

booktitle = "20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology",

}

Hugo Eladio, CC, Espinoza Gamboa, EN & Espinoza-Cruz, MA 2022, Intelligent system in micro and small business sales management: A systematic review. in MM Larrondo Petrie, J Texier, A Pena & JAS Viloria (eds), 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology, vol. 2022-July, Latin American and Caribbean Consortium of Engineering Institutions, 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022, Boca Raton, United States, 18/07/22. https://doi.org/10.18687/LACCEI2022.1.1.287

Intelligent system in micro and small business sales management: A systematic review. / Hugo Eladio, Chumpitaz Caycho; Espinoza Gamboa, Ericka Nelly; Espinoza-Cruz, Manuel Alberto.
20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. ed. / Maria M. Larrondo Petrie; Jose Texier; Andrea Pena; Jose Angel Sanchez Viloria. Latin American and Caribbean Consortium of Engineering Institutions, 2022. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology; Vol. 2022-July).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Intelligent system in micro and small business sales management

T2 - 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022

AU - Hugo Eladio, Chumpitaz Caycho

AU - Espinoza Gamboa, Ericka Nelly

AU - Espinoza-Cruz, Manuel Alberto

PY - 2022/1/1

Y1 - 2022/1/1

N2 - The study aimed to know how the smart store system improves the sales management of micro and small enterprises between 2016 and 2021. It used an adaptation of the Prisma methodology, which poses a system for evaluating the systematic review of scientific literature on its relationship with the objective and the research question. The databases used were ScienceDirect, Scielo, Scopus and Ebsco. A total of 106 scientific articles were found; and after applying the selection criteria, 40 original studies were obtained. It is concluded that intelligent systems were implemented and developed with the aim of improving sales management, through the new shopping experience allowing an important advantage for customers. It is necessary to point out that in the reviewed studies expose the effectiveness of communication, achieving that these businesses each time improve their products; and thus try to satisfy the needs of current and potential consumers. Therefore, in the research reviewed, it has been found that these systems implemented in micro and small businesses allow reducing costs in the management and online sales processes.

AB - The study aimed to know how the smart store system improves the sales management of micro and small enterprises between 2016 and 2021. It used an adaptation of the Prisma methodology, which poses a system for evaluating the systematic review of scientific literature on its relationship with the objective and the research question. The databases used were ScienceDirect, Scielo, Scopus and Ebsco. A total of 106 scientific articles were found; and after applying the selection criteria, 40 original studies were obtained. It is concluded that intelligent systems were implemented and developed with the aim of improving sales management, through the new shopping experience allowing an important advantage for customers. It is necessary to point out that in the reviewed studies expose the effectiveness of communication, achieving that these businesses each time improve their products; and thus try to satisfy the needs of current and potential consumers. Therefore, in the research reviewed, it has been found that these systems implemented in micro and small businesses allow reducing costs in the management and online sales processes.

KW - Sales

KW - company

KW - customer

KW - platform

UR - https://www.scopus.com/pages/publications/85139999286

U2 - 10.18687/LACCEI2022.1.1.287

DO - 10.18687/LACCEI2022.1.1.287

M3 - Conference contribution

AN - SCOPUS:85139999286

T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology

BT - 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology

A2 - Larrondo Petrie, Maria M.

A2 - Texier, Jose

A2 - Pena, Andrea

A2 - Viloria, Jose Angel Sanchez

PB - Latin American and Caribbean Consortium of Engineering Institutions

Y2 - 18 July 2022 through 22 July 2022

ER -

Hugo Eladio CC, Espinoza Gamboa EN, Espinoza-Cruz MA. Intelligent system in micro and small business sales management: A systematic review. In Larrondo Petrie MM, Texier J, Pena A, Viloria JAS, editors, 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. Latin American and Caribbean Consortium of Engineering Institutions. 2022. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology). doi: 10.18687/LACCEI2022.1.1.287

Intelligent system in micro and small business sales management: A systematic review

Abstract

Publication series

Conference

UN SDGs

Access to Document

Other files and links

Fingerprint

Cite this