Public and Private Healthcare Service Quality in Trujillo, Peru: Evidence from a SERVQUAL Survey

Pedro Oloya-Salazar; Ener Alayo-Ruiz; Katia Vallejos-Salas; María Ruiton-Castillo; Johanna Peña-López; Kiara Anicama-Ramirez; Walter Rojas-Villacorta

doi:10.3390/healthcare14060738

Public and Private Healthcare Service Quality in Trujillo, Peru: Evidence from a SERVQUAL Survey

Pedro Oloya-Salazar
, Ener Alayo-Ruiz
, Katia Vallejos-Salas
, María Ruiton-Castillo
, Johanna Peña-López
, Kiara Anicama-Ramirez
, Walter Rojas-Villacorta

Research output: Contribution to journal › Article › peer-review

Original language	English
Article number	738
Journal	Healthcare (Switzerland)
Volume	14
Issue number	6
DOIs	https://doi.org/10.3390/healthcare14060738
State	Published - 1 Mar 2026

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

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10.3390/healthcare14060738

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title = "Public and Private Healthcare Service Quality in Trujillo, Peru: Evidence from a SERVQUAL Survey",

keywords = "Peru, clinics, cluster analysis, healthcare evaluation, hospitals, patient experience, patient satisfaction, quality of healthcare",

author = "Pedro Oloya-Salazar and Ener Alayo-Ruiz and Katia Vallejos-Salas and Mar{\'i}a Ruiton-Castillo and Johanna Pe{\~n}a-L{\'o}pez and Kiara Anicama-Ramirez and Walter Rojas-Villacorta",

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T1 - Public and Private Healthcare Service Quality in Trujillo, Peru

T2 - Evidence from a SERVQUAL Survey

AU - Oloya-Salazar, Pedro

AU - Alayo-Ruiz, Ener

AU - Vallejos-Salas, Katia

AU - Ruiton-Castillo, María

AU - Peña-López, Johanna

AU - Anicama-Ramirez, Kiara

AU - Rojas-Villacorta, Walter

PY - 2026/3/1

Y1 - 2026/3/1

KW - Peru

KW - clinics

KW - cluster analysis

KW - healthcare evaluation

KW - hospitals

KW - patient experience

KW - patient satisfaction

KW - quality of healthcare

UR - https://www.scopus.com/pages/publications/105034146871

U2 - 10.3390/healthcare14060738

DO - 10.3390/healthcare14060738

M3 - Article

AN - SCOPUS:105034146871

SN - 2227-9032

VL - 14

JO - Healthcare (Switzerland)

JF - Healthcare (Switzerland)

IS - 6

M1 - 738

ER -

Public and Private Healthcare Service Quality in Trujillo, Peru: Evidence from a SERVQUAL Survey

UN SDGs

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