TY - GEN
T1 - Quality and User Satisfaction of the Telemedicine Service in Cardiology During COVID-19
AU - Lora-Loza, Miryam
AU - Quispe-Barra, Marco
AU - Maria, Castro Uceda
AU - Rodríguez-Vega, Juan
AU - Salinas-Mendoza, David
AU - Fabián-Ramírez, Jenner
N1 - Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2023/1/1
Y1 - 2023/1/1
N2 - The objective of this study was to determine the relationship between the quality of telemedicine service in cardiology and user satisfaction during COVID-19 at the Victor Lazarte Echegaray Hospital - Trujillo, Peru, in 2021. The research methodology used is the hypothetical method deductive with a non-experimental quantitative approach and descriptive correlational analysis with cross-sectional design. For this study, a total of n = 96 patients (100%) were surveyed and received care in the telemedicine services in cardiology. Two types of survey instruments were used, the first SERVQHOS is to evaluate the quality of the telemedicine service, and the Second SERVQUAL is for user satisfaction and its dimensions such as reliability, responsiveness, security, empathy, and tangibility. We used the Spearman correlation coefficient to determine the association between telemedicine service quality versus user satisfaction and its dimensions. The results show a significant relationship of p < 0.05 between the two variables and a moderate positive correlation of Rho = 0.525. In addition, most of the patients surveyed (41.7%) during the COVID-19 pandemic indicated that the telemedicine service is regular and safety is acceptable.
AB - The objective of this study was to determine the relationship between the quality of telemedicine service in cardiology and user satisfaction during COVID-19 at the Victor Lazarte Echegaray Hospital - Trujillo, Peru, in 2021. The research methodology used is the hypothetical method deductive with a non-experimental quantitative approach and descriptive correlational analysis with cross-sectional design. For this study, a total of n = 96 patients (100%) were surveyed and received care in the telemedicine services in cardiology. Two types of survey instruments were used, the first SERVQHOS is to evaluate the quality of the telemedicine service, and the Second SERVQUAL is for user satisfaction and its dimensions such as reliability, responsiveness, security, empathy, and tangibility. We used the Spearman correlation coefficient to determine the association between telemedicine service quality versus user satisfaction and its dimensions. The results show a significant relationship of p < 0.05 between the two variables and a moderate positive correlation of Rho = 0.525. In addition, most of the patients surveyed (41.7%) during the COVID-19 pandemic indicated that the telemedicine service is regular and safety is acceptable.
KW - COVID-19
KW - Cardiology
KW - SERVQHOS
KW - SERVQUAL
KW - Telemedicine
UR - https://www.scopus.com/pages/publications/85135097757
U2 - 10.1007/978-3-031-04435-9_61
DO - 10.1007/978-3-031-04435-9_61
M3 - Conference contribution
AN - SCOPUS:85135097757
SN - 9783031044342
T3 - Smart Innovation, Systems and Technologies
SP - 577
EP - 583
BT - Proceedings of the 7th Brazilian Technology Symposium, BTSym 2021 - Emerging Trends in Human Smart and Sustainable Future of Cities Volume 1
A2 - Iano, Yuzo
A2 - Saotome, Osamu
A2 - Kemper Vásquez, Guillermo Leopoldo
A2 - Cotrim Pezzuto, Claudia
A2 - Arthur, Rangel
A2 - Gomes de Oliveira, Gabriel
PB - Springer Science and Business Media Deutschland GmbH
T2 - 7th Brazilian Technology Symposium, BTSym 2021
Y2 - 8 November 2021 through 10 November 2021
ER -