TY - GEN
T1 - Six Sigma for the Improvement of Productivity for Fiber to the Home (FTTH) Installations of an Outsourcing Service Company
AU - López Padilla, Rosario Del Pilar
AU - Egúsquiza Rodriguez, Margarita Jesús
AU - Molina Vilchez, Jaime Enrique
N1 - Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.
PY - 2024/1/1
Y1 - 2024/1/1
N2 - Companies need to improve their processes to reduce the rate of product defects, improve production efficiency and product quality, and reduce production costs to improve their competitiveness in the industry. The study took as an example a Peruvian outsourcing dedicated to serving FTTH (Fiber To The Home) installations for Claro Perú, a subsidiary of América Móvil, one of the leading companies in integrated telecommunications services in Latin America through improvement steps. of Six Sigma which is a systematic method of operations management that seeks to improve the capacity of the production process by reducing all waste, which is carried out in accordance with the DMAIC cycle. In the execution of the Define, Measure, Analyze, Improve and Control activities, the scope of the implemented actions is summarized as references to control charts, development of procedures and training to guarantee the maintenance of the implemented actions. Percentage increases in productivity were achieved in the order of 27.08%, effectiveness of 11.69% and efficiency of 14.52%.
AB - Companies need to improve their processes to reduce the rate of product defects, improve production efficiency and product quality, and reduce production costs to improve their competitiveness in the industry. The study took as an example a Peruvian outsourcing dedicated to serving FTTH (Fiber To The Home) installations for Claro Perú, a subsidiary of América Móvil, one of the leading companies in integrated telecommunications services in Latin America through improvement steps. of Six Sigma which is a systematic method of operations management that seeks to improve the capacity of the production process by reducing all waste, which is carried out in accordance with the DMAIC cycle. In the execution of the Define, Measure, Analyze, Improve and Control activities, the scope of the implemented actions is summarized as references to control charts, development of procedures and training to guarantee the maintenance of the implemented actions. Percentage increases in productivity were achieved in the order of 27.08%, effectiveness of 11.69% and efficiency of 14.52%.
KW - DMAIC
KW - Six sigma
KW - technological sector
UR - https://www.scopus.com/pages/publications/85190691689
U2 - 10.1007/978-3-031-56467-3_2
DO - 10.1007/978-3-031-56467-3_2
M3 - Conference contribution
AN - SCOPUS:85190691689
SN - 9783031564697
T3 - Lecture Notes in Mechanical Engineering
SP - 14
EP - 26
BT - Advances in Manufacturing IV - Volume 4 - Measurement and Control Systems
A2 - Diering, Magdalena
A2 - Wieczorowski, Michał
A2 - Harugade, Mukund
PB - Springer Science and Business Media Deutschland GmbH
T2 - 8th International Scientific-Technical Conference Manufacturing, MANUFACTURING 2024
Y2 - 14 May 2024 through 16 May 2024
ER -