Business Intelligence Applied in the Corporate Sector: A Systematic Review

Companies rely on technological tools like Business Intelligence (BI) to make efficient decisions and gain a competitive edge in the market. This study investigates the implementation of BI in various company areas, methodologies used, benefits obtained, tools applied, and elements of BI in the business sector. Following the Kitchenham and Charters methodology, a bibliographic search in 5 databases yielded 16 relevant articles. According to the main results of the work: logistics was one of the areas where BI was most implemented, followed by sales and finance; the most used methodology was Ralph Kimball; also, the most cited benefits were decision-making, cost optimization, and knowledge generation; the most used BI tool was Power BI, followed by QlikView; and the BI elements most applied in the business area were ETL and OLAP, closely followed by dashboards.