Calidad de atención nutricional desde la percepción del paciente hospitalizado antes y durante la COVID-19

Background: The COVID-19 pandemic could cause a change in the assessment of the quality of nutritional care for hospitalized patients. The main objective of the study was to analyze the impact of COVID-19 on the perception of hospitalized patients on the quality of nutritional care in a group before and during COVID-19. Methods: Hypothetical deductive, descriptive comparative, cross-sectional design; with population sampled in its entirety: 80 patients (before) and 84 during COVID-19 at Hospital Belén de Trujillo. The SERVQUAL questionnaire adapted by Lora and Rebaza was applied, with 5 dimensions: Reliability, Responsiveness, Security, Empathy and Tangible Aspects and 22 questions. Results: The quality of nutritional care was perceived as good (65%) before COVID-19, fair for reliability (42.5%) and good for responsiveness (50%), safety (77.5%), empathy (61.3%) and tangible aspects (93.8%); and during COVID-19, it was regular (64.3%), reliability (41.7%), response capacity (59.5%) and safety (52.4%); bad (40.5%) for empathy and good (53.6%) for tangible aspects. Conclusions: The impact of the COVID-19 pandemic on the perception of hospitalized patients on the quality of nutritional care was evidenced with a change in perception from good to fair, as well as in all its dimensions.