TY - GEN
T1 - Evaluation model about behavior, quality perception and satisfaction of the drinking water service in Trujillo- Peru
AU - Ulloa Rubio, Bertha
AU - Yupari Azabache, Irma Luz
AU - Gálvez Carrillo, Rosa Patricia
AU - Rodriguez Azabache, Julio Antonio
AU - Wong Aitken, Higinio Guillermo
N1 - Publisher Copyright:
© WMSCI 2019 - 23rd World Multi-Conference on Systemics, Cybernetics and Informatics, Proceedings. All rights reserved.
PY - 2019
Y1 - 2019
N2 - The present research had as an objective to develop an evaluation model about behavior, quality perception and user´s satisfaction of the drinking water service regarding the drinking water service in Trujillo - Peru in the year 2018. The population was made up of the inhabitants with drinking water connections in the district of Trujillo that make a total of 62,166. The sample was made up of 651 people who reside in the district. The applied technique was the survey and the instrument was the questionnaire, which includes the user´s characterization, the user´s environmental behavior, either connected or not connected to public network. The results obtained were the habits and/or customs in the use of water by the users of the drinking water service and 14% believe that it is convenient; as far as the repairs on the public network in the users of the drinking water service, 92% do it externally and in relation to the sanitary guarantee in the drinking water by the users of the drinking water service, 61% consider it moderate. It is concluded that there is an optimal evaluation model about behavior, quality perception and user´s satisfaction regarding the drinking water service in Trujillo-Peru-2018.
AB - The present research had as an objective to develop an evaluation model about behavior, quality perception and user´s satisfaction of the drinking water service regarding the drinking water service in Trujillo - Peru in the year 2018. The population was made up of the inhabitants with drinking water connections in the district of Trujillo that make a total of 62,166. The sample was made up of 651 people who reside in the district. The applied technique was the survey and the instrument was the questionnaire, which includes the user´s characterization, the user´s environmental behavior, either connected or not connected to public network. The results obtained were the habits and/or customs in the use of water by the users of the drinking water service and 14% believe that it is convenient; as far as the repairs on the public network in the users of the drinking water service, 92% do it externally and in relation to the sanitary guarantee in the drinking water by the users of the drinking water service, 61% consider it moderate. It is concluded that there is an optimal evaluation model about behavior, quality perception and user´s satisfaction regarding the drinking water service in Trujillo-Peru-2018.
KW - Behavior
KW - Evaluation
KW - Model
KW - Quality perception
KW - User´s satisfaction
KW - Water
UR - http://www.scopus.com/inward/record.url?scp=85074149117&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85074149117
T3 - WMSCI 2019 - 23rd World Multi-Conference on Systemics, Cybernetics and Informatics, Proceedings
SP - 97
EP - 102
BT - WMSCI 2019 - 23rd World Multi-Conference on Systemics, Cybernetics and Informatics, Proceedings
A2 - Callaos, Nagib C.
A2 - Gaile-Sarkane, Elina
A2 - Peoples, Bruce E.
A2 - Sanchez, Belkis
A2 - Savoie, Michael
PB - International Institute of Informatics and Systemics, IIIS
T2 - 23rd World Multi-Conference on Systemics, Cybernetics and Informatics, WMSCI 2019
Y2 - 6 July 2019 through 9 July 2019
ER -