Evaluation model about behavior, quality perception and satisfaction of the drinking water service in Trujillo- Peru

Bertha Ulloa Rubio, Irma Luz Yupari Azabache, Rosa Patricia Gálvez Carrillo, Julio Antonio Rodriguez Azabache, Higinio Guillermo Wong Aitken

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

The present research had as an objective to develop an evaluation model about behavior, quality perception and user´s satisfaction of the drinking water service regarding the drinking water service in Trujillo - Peru in the year 2018. The population was made up of the inhabitants with drinking water connections in the district of Trujillo that make a total of 62,166. The sample was made up of 651 people who reside in the district. The applied technique was the survey and the instrument was the questionnaire, which includes the user´s characterization, the user´s environmental behavior, either connected or not connected to public network. The results obtained were the habits and/or customs in the use of water by the users of the drinking water service and 14% believe that it is convenient; as far as the repairs on the public network in the users of the drinking water service, 92% do it externally and in relation to the sanitary guarantee in the drinking water by the users of the drinking water service, 61% consider it moderate. It is concluded that there is an optimal evaluation model about behavior, quality perception and user´s satisfaction regarding the drinking water service in Trujillo-Peru-2018.

Idioma originalInglés
Título de la publicación alojadaWMSCI 2019 - 23rd World Multi-Conference on Systemics, Cybernetics and Informatics, Proceedings
EditoresNagib C. Callaos, Elina Gaile-Sarkane, Bruce E. Peoples, Belkis Sanchez, Michael Savoie
EditorialInternational Institute of Informatics and Systemics, IIIS
Páginas97-102
Número de páginas6
ISBN (versión digital)9781950492107
EstadoPublicada - 2019
Evento23rd World Multi-Conference on Systemics, Cybernetics and Informatics, WMSCI 2019 - Orlando, Estados Unidos
Duración: 6 jul. 20199 jul. 2019

Serie de la publicación

NombreWMSCI 2019 - 23rd World Multi-Conference on Systemics, Cybernetics and Informatics, Proceedings
Volumen3

Conferencia

Conferencia23rd World Multi-Conference on Systemics, Cybernetics and Informatics, WMSCI 2019
País/TerritorioEstados Unidos
CiudadOrlando
Período6/07/199/07/19

Huella

Profundice en los temas de investigación de 'Evaluation model about behavior, quality perception and satisfaction of the drinking water service in Trujillo- Peru'. En conjunto forman una huella única.

Citar esto