Intelligent system in micro and small business sales management: A systematic review

Chumpitaz Caycho Hugo Eladio; Ericka Nelly Espinoza Gamboa; Manuel Alberto Espinoza-Cruz

doi:10.18687/LACCEI2022.1.1.287

Intelligent system in micro and small business sales management: A systematic review

Chumpitaz Caycho Hugo Eladio
, Ericka Nelly Espinoza Gamboa
, Manuel Alberto Espinoza-Cruz

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

Resumen

The study aimed to know how the smart store system improves the sales management of micro and small enterprises between 2016 and 2021. It used an adaptation of the Prisma methodology, which poses a system for evaluating the systematic review of scientific literature on its relationship with the objective and the research question. The databases used were ScienceDirect, Scielo, Scopus and Ebsco. A total of 106 scientific articles were found; and after applying the selection criteria, 40 original studies were obtained. It is concluded that intelligent systems were implemented and developed with the aim of improving sales management, through the new shopping experience allowing an important advantage for customers. It is necessary to point out that in the reviewed studies expose the effectiveness of communication, achieving that these businesses each time improve their products; and thus try to satisfy the needs of current and potential consumers. Therefore, in the research reviewed, it has been found that these systems implemented in micro and small businesses allow reducing costs in the management and online sales processes.

Idioma original	Inglés
Título de la publicación alojada	20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology
Subtítulo de la publicación alojada	"Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022
Editores	Maria M. Larrondo Petrie, Jose Texier, Andrea Pena, Jose Angel Sanchez Viloria
Editorial	Latin American and Caribbean Consortium of Engineering Institutions
ISBN (versión digital)	9786289520705
DOI	https://doi.org/10.18687/LACCEI2022.1.1.287
Estado	Publicada - 1 ene. 2022
Publicado de forma externa	Sí
Evento	20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022 - Boca Raton, Estados Unidos Duración: 18 jul. 2022 → 22 jul. 2022

Serie de la publicación

Nombre	Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
Volumen	2022-July
ISSN (versión digital)	2414-6390

Conferencia

Conferencia	20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022
País/Territorio	Estados Unidos
Ciudad	Boca Raton
Período	18/07/22 → 22/07/22

ODS de las Naciones Unidas

Este resultado contribuye a los siguientes Objetivos de Desarrollo Sostenible

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10.18687/LACCEI2022.1.1.287

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Hugo Eladio, C. C., Espinoza Gamboa, E. N., & Espinoza-Cruz, M. A. (2022). Intelligent system in micro and small business sales management: A systematic review. En M. M. Larrondo Petrie, J. Texier, A. Pena, & J. A. S. Viloria (Eds.), 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022 (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology; Vol. 2022-July). Latin American and Caribbean Consortium of Engineering Institutions. https://doi.org/10.18687/LACCEI2022.1.1.287

Hugo Eladio, Chumpitaz Caycho ; Espinoza Gamboa, Ericka Nelly ; Espinoza-Cruz, Manuel Alberto. / Intelligent system in micro and small business sales management : A systematic review. 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. editor / Maria M. Larrondo Petrie ; Jose Texier ; Andrea Pena ; Jose Angel Sanchez Viloria. Latin American and Caribbean Consortium of Engineering Institutions, 2022. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology).

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abstract = "The study aimed to know how the smart store system improves the sales management of micro and small enterprises between 2016 and 2021. It used an adaptation of the Prisma methodology, which poses a system for evaluating the systematic review of scientific literature on its relationship with the objective and the research question. The databases used were ScienceDirect, Scielo, Scopus and Ebsco. A total of 106 scientific articles were found; and after applying the selection criteria, 40 original studies were obtained. It is concluded that intelligent systems were implemented and developed with the aim of improving sales management, through the new shopping experience allowing an important advantage for customers. It is necessary to point out that in the reviewed studies expose the effectiveness of communication, achieving that these businesses each time improve their products; and thus try to satisfy the needs of current and potential consumers. Therefore, in the research reviewed, it has been found that these systems implemented in micro and small businesses allow reducing costs in the management and online sales processes.",

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Hugo Eladio, CC, Espinoza Gamboa, EN & Espinoza-Cruz, MA 2022, Intelligent system in micro and small business sales management: A systematic review. En MM Larrondo Petrie, J Texier, A Pena & JAS Viloria (eds.), 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology, vol. 2022-July, Latin American and Caribbean Consortium of Engineering Institutions, 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022, Boca Raton, Estados Unidos, 18/07/22. https://doi.org/10.18687/LACCEI2022.1.1.287

Intelligent system in micro and small business sales management: A systematic review. / Hugo Eladio, Chumpitaz Caycho; Espinoza Gamboa, Ericka Nelly; Espinoza-Cruz, Manuel Alberto.
20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. ed. / Maria M. Larrondo Petrie; Jose Texier; Andrea Pena; Jose Angel Sanchez Viloria. Latin American and Caribbean Consortium of Engineering Institutions, 2022. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology; Vol. 2022-July).

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

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T2 - 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022

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AU - Espinoza-Cruz, Manuel Alberto

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Y1 - 2022/1/1

N2 - The study aimed to know how the smart store system improves the sales management of micro and small enterprises between 2016 and 2021. It used an adaptation of the Prisma methodology, which poses a system for evaluating the systematic review of scientific literature on its relationship with the objective and the research question. The databases used were ScienceDirect, Scielo, Scopus and Ebsco. A total of 106 scientific articles were found; and after applying the selection criteria, 40 original studies were obtained. It is concluded that intelligent systems were implemented and developed with the aim of improving sales management, through the new shopping experience allowing an important advantage for customers. It is necessary to point out that in the reviewed studies expose the effectiveness of communication, achieving that these businesses each time improve their products; and thus try to satisfy the needs of current and potential consumers. Therefore, in the research reviewed, it has been found that these systems implemented in micro and small businesses allow reducing costs in the management and online sales processes.

AB - The study aimed to know how the smart store system improves the sales management of micro and small enterprises between 2016 and 2021. It used an adaptation of the Prisma methodology, which poses a system for evaluating the systematic review of scientific literature on its relationship with the objective and the research question. The databases used were ScienceDirect, Scielo, Scopus and Ebsco. A total of 106 scientific articles were found; and after applying the selection criteria, 40 original studies were obtained. It is concluded that intelligent systems were implemented and developed with the aim of improving sales management, through the new shopping experience allowing an important advantage for customers. It is necessary to point out that in the reviewed studies expose the effectiveness of communication, achieving that these businesses each time improve their products; and thus try to satisfy the needs of current and potential consumers. Therefore, in the research reviewed, it has been found that these systems implemented in micro and small businesses allow reducing costs in the management and online sales processes.

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M3 - Conference contribution

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T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology

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Hugo Eladio CC, Espinoza Gamboa EN, Espinoza-Cruz MA. Intelligent system in micro and small business sales management: A systematic review. En Larrondo Petrie MM, Texier J, Pena A, Viloria JAS, editores, 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. Latin American and Caribbean Consortium of Engineering Institutions. 2022. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology). doi: 10.18687/LACCEI2022.1.1.287

Intelligent system in micro and small business sales management: A systematic review

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