TY - JOUR
T1 - LOGISTICS MANAGEMENT AND QUALITY OF SERVICE IN A MUNICIPALITY OF BAGUA, PERU
AU - Perez Acuña, Beken Jamil
AU - Puican Rodriguez, Victor Hugo
AU - Vargas Espinoza, Jorge Luis
AU - Camacho Delgado, Freddy Manuel
AU - Rimapa Navarro, Lilian Rocio
N1 - Publisher Copyright:
© 2023 The Author(s).
PY - 2023
Y1 - 2023
N2 - Purpose: The objective was to determine the effect of the LM on the QS in the municipality of Bagua, Peru. Theoretical framework: The existing literature provided new findings on both logistics management and service quality. However, there is still much to research and learn about these variables in the public sector as it is a constantly evolving development. Design/methodology/approach: The methodology was mixed, basic, descriptive-correlational, 08 officials were interviewed, and 52 users were surveyed. Findings: The results revealed that when the LM is inadequate the QS is inadequate seventy percent, but when the LM improves, the QS increases to moderate 78.1%, this means that if the LM complies correctly with each of the operational functions, then an improvement in the QS can be guaranteed. Research, Practical & Social implications: To achieve efficiency in logistics management, all activities that occur along the flow of materials, information, finances and returns from one point to another with a holistic and integrated perspective, must provide internal and external support to the entity, since this allows to improve the administration processes leading to offer a higher quality service to users. Originality/value: It is concluded that the LM and QS maintain a very significant and moderate link, which shows that by continuously improving the LM ensures a QS in all the apartments that the municipality makes available to all its citizens.
AB - Purpose: The objective was to determine the effect of the LM on the QS in the municipality of Bagua, Peru. Theoretical framework: The existing literature provided new findings on both logistics management and service quality. However, there is still much to research and learn about these variables in the public sector as it is a constantly evolving development. Design/methodology/approach: The methodology was mixed, basic, descriptive-correlational, 08 officials were interviewed, and 52 users were surveyed. Findings: The results revealed that when the LM is inadequate the QS is inadequate seventy percent, but when the LM improves, the QS increases to moderate 78.1%, this means that if the LM complies correctly with each of the operational functions, then an improvement in the QS can be guaranteed. Research, Practical & Social implications: To achieve efficiency in logistics management, all activities that occur along the flow of materials, information, finances and returns from one point to another with a holistic and integrated perspective, must provide internal and external support to the entity, since this allows to improve the administration processes leading to offer a higher quality service to users. Originality/value: It is concluded that the LM and QS maintain a very significant and moderate link, which shows that by continuously improving the LM ensures a QS in all the apartments that the municipality makes available to all its citizens.
KW - inventory
KW - management
KW - quality
KW - service
KW - supplier
KW - user
UR - http://www.scopus.com/inward/record.url?scp=85170674459&partnerID=8YFLogxK
U2 - 10.55908/sdgs.v11i2.640
DO - 10.55908/sdgs.v11i2.640
M3 - Article
AN - SCOPUS:85170674459
SN - 2764-4170
VL - 11
JO - Journal of Law and Sustainable Development
JF - Journal of Law and Sustainable Development
IS - 2
M1 - e0640
ER -