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Marketing experiencial en organizaciones sin fines de lucro: Una mirada a los proveedores de experiencias

  • Romel Ramón González-Díaz
  • , Elsa Acosta-Moltó
  • , Katia Flores-Ledesma
  • , Elena Cachicatari Vargas
  • , Alejandro Menacho-Rivera

Producción científica: Contribución a una revistaArtículorevisión exhaustiva

13 Citas (Scopus)

Resumen

This article aims to analyze the relationship of experience providers as psycho-affective stimulators through experiential marketing in non-profit organizations in the Colombian Caribbean region; it was framed in a mixed research design struc-tured in two sequential phases: quantitative phase, a questionnaire with Likert-type scale was applied, validated in expert judgment and with a Cronbach’s Alpha coef-ficient of 0.85 (Very High) to a population of 273 young people between 18 and 25 years old in the departments of Córdoba and Sucre socially operated by 5 foundations. Qualitative phase was carried out through a socialization of results with 3 experts in marketing, through the hermeneutical or interpretive method. The main results consider that internal staff as a provider of experience generates a greater influence among psycho-affective stimulators in non-profit organizations.

Título traducido de la contribuciónMarketing experience in non-profit organizations: A look at experience pro-viders
Idioma originalEspañol
Páginas (desde-hasta)186-202
Número de páginas17
PublicaciónRISTI - Revista Iberica de Sistemas e Tecnologias de Informacao
Volumen2020
N.ºE36
EstadoPublicada - 1 oct. 2020

Palabras clave

  • Experience providers
  • Loyalty
  • Nonprofit organiza-tions
  • Psycho-affective stimulators

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