Public and Private Healthcare Service Quality in Trujillo, Peru: Evidence from a SERVQUAL Survey

Pedro Oloya-Salazar; Ener Alayo-Ruiz; Katia Vallejos-Salas; María Ruiton-Castillo; Johanna Peña-López; Kiara Anicama-Ramirez; Walter Rojas-Villacorta

doi:10.3390/healthcare14060738

Public and Private Healthcare Service Quality in Trujillo, Peru: Evidence from a SERVQUAL Survey

Pedro Oloya-Salazar
, Ener Alayo-Ruiz
, Katia Vallejos-Salas
, María Ruiton-Castillo
, Johanna Peña-López
, Kiara Anicama-Ramirez
, Walter Rojas-Villacorta

Producción científica: Contribución a una revista › Artículo › revisión exhaustiva

Idioma original	Inglés
Número de artículo	738
Publicación	Healthcare (Switzerland)
Volumen	14
N.º	6
DOI	https://doi.org/10.3390/healthcare14060738
Estado	Publicada - 1 mar. 2026

ODS de las Naciones Unidas

Este resultado contribuye a los siguientes Objetivos de Desarrollo Sostenible

ODS 3: Salud y bienestar

Acceder al documento

10.3390/healthcare14060738

Otros archivos y enlaces

Enlace a la publicación en Scopus

Citar esto

@article{82f74ff25d7343f9a54696bdb2513211,

title = "Public and Private Healthcare Service Quality in Trujillo, Peru: Evidence from a SERVQUAL Survey",

keywords = "Peru, clinics, cluster analysis, healthcare evaluation, hospitals, patient experience, patient satisfaction, quality of healthcare",

author = "Pedro Oloya-Salazar and Ener Alayo-Ruiz and Katia Vallejos-Salas and Mar{\'i}a Ruiton-Castillo and Johanna Pe{\~n}a-L{\'o}pez and Kiara Anicama-Ramirez and Walter Rojas-Villacorta",

note = "Publisher Copyright: {\textcopyright} 2026 by the authors.",

year = "2026",

month = mar,

day = "1",

doi = "10.3390/healthcare14060738",

language = "English",

volume = "14",

journal = "Healthcare (Switzerland)",

issn = "2227-9032",

publisher = "Multidisciplinary Digital Publishing Institute (MDPI)",

number = "6",

}

TY - JOUR

T1 - Public and Private Healthcare Service Quality in Trujillo, Peru

T2 - Evidence from a SERVQUAL Survey

AU - Oloya-Salazar, Pedro

AU - Alayo-Ruiz, Ener

AU - Vallejos-Salas, Katia

AU - Ruiton-Castillo, María

AU - Peña-López, Johanna

AU - Anicama-Ramirez, Kiara

AU - Rojas-Villacorta, Walter

PY - 2026/3/1

Y1 - 2026/3/1

KW - Peru

KW - clinics

KW - cluster analysis

KW - healthcare evaluation

KW - hospitals

KW - patient experience

KW - patient satisfaction

KW - quality of healthcare

UR - https://www.scopus.com/pages/publications/105034146871

U2 - 10.3390/healthcare14060738

DO - 10.3390/healthcare14060738

M3 - Article

AN - SCOPUS:105034146871

SN - 2227-9032

VL - 14

JO - Healthcare (Switzerland)

JF - Healthcare (Switzerland)

IS - 6

M1 - 738

ER -

Public and Private Healthcare Service Quality in Trujillo, Peru: Evidence from a SERVQUAL Survey

ODS de las Naciones Unidas

Acceder al documento

Otros archivos y enlaces

Huella

Citar esto