Six Sigma for the Improvement of Productivity for Fiber to the Home (FTTH) Installations of an Outsourcing Service Company

Rosario Del Pilar López Padilla, Margarita Jesús Egúsquiza Rodriguez, Jaime Enrique Molina Vilchez

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

1 Cita (Scopus)

Resumen

Companies need to improve their processes to reduce the rate of product defects, improve production efficiency and product quality, and reduce production costs to improve their competitiveness in the industry. The study took as an example a Peruvian outsourcing dedicated to serving FTTH (Fiber To The Home) installations for Claro Perú, a subsidiary of América Móvil, one of the leading companies in integrated telecommunications services in Latin America through improvement steps. of Six Sigma which is a systematic method of operations management that seeks to improve the capacity of the production process by reducing all waste, which is carried out in accordance with the DMAIC cycle. In the execution of the Define, Measure, Analyze, Improve and Control activities, the scope of the implemented actions is summarized as references to control charts, development of procedures and training to guarantee the maintenance of the implemented actions. Percentage increases in productivity were achieved in the order of 27.08%, effectiveness of 11.69% and efficiency of 14.52%.

Idioma originalInglés
Título de la publicación alojadaAdvances in Manufacturing IV - Volume 4 - Measurement and Control Systems
Subtítulo de la publicación alojadaDigitalization, Sustainability and Industry Applications
EditoresMagdalena Diering, Michał Wieczorowski, Mukund Harugade
EditorialSpringer Science and Business Media Deutschland GmbH
Páginas14-26
Número de páginas13
ISBN (versión impresa)9783031564697
DOI
EstadoPublicada - 2024
Evento8th International Scientific-Technical Conference Manufacturing, MANUFACTURING 2024 - Poznan, Polonia
Duración: 14 may. 202416 may. 2024

Serie de la publicación

NombreLecture Notes in Mechanical Engineering
ISSN (versión impresa)2195-4356
ISSN (versión digital)2195-4364

Conferencia

Conferencia8th International Scientific-Technical Conference Manufacturing, MANUFACTURING 2024
País/TerritorioPolonia
CiudadPoznan
Período14/05/2416/05/24

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